User eXperience Monitoring for Microsoft Services
UXM provides you with a real-time understanding of how your customers and users experience Microsoft Office 365 services such as SharePoint Online, OneDrive, Skype for Business, Dynamics AX & CRM
Track performance and availability for Microsoft Services including Office 365
UXM is the leading solution for monitoring all Microsoft services that your users depend on. It provides a real-time understanding of how your users experience Microsoft services including Office 365, Exchange, SharePoint, Skype for Business, Microsoft Teams and more.
It is an open and flexible platform providing all-in-one performance and availability monitoring to detect, diagnose and fix performance issues fast.
User experience matters
UXM helps multiple teams
Quantify and analyse the impact of IT-services on end-user productivity
UXM - User Experience Monitoring
No more surprises. Get alerted on new and critical errors in staging and production via automated anomaly detection and machine learning.
- Measure and validate application availability and performance service levels from the user perspective
- Monitor the impacts of application and infrastructure changes on application performance.
- Identify, diagnose and fix application problems faster before customers call for help
- Predict application performance prior to production deployment
- Identify and priorities opportunities to improve user experience.
UXM delivers the visibility from management reporting to the operational detail needed to drive continuous improvement, and all the way to the individual transaction, device or user – allowing you to identify, troubleshoot and remediate problems efficiently.
Multiple collectors provide the full picture
UXM Data Collection
Different collectors let you monitor both the real and synthetic user experience for browser and windows desktop applications as well as power collectors for specific applications.
- UXM – BROWSER
- UXM – DESKTOP
- UXM – ROBOT/SYNTHETICS
- UXM – POWER COLLECTORS
Real User Monitoring for Browser-based applications
UXM - Browser
UXM Browser – lets you gain full visibility into all user activity from every web application across all devices and browsers; analyse user performance data in real-time to assess satisfaction, detect struggles and proactively predict and influence next steps in their digital journey.
User experience for Windows Desktop applications
UXM - Desktop
UXM Desktop – Monitor the end user experience of all applications services, running on Microsoft Windows physical or virtual desktops.
Active testing to simulate real users
UXM - Robot/Synthetics
UXM Robot – Allows you to monitor and test any of your apps (web, desktop or virtual) and address issues before they affect your end users. Explore everything from easy-to-read waterfall charts and test results to detailed downtime and error reports.
Special collectors for applications and services
UXM - Power Collectors
UXM Power collectors not only collect the end user experience but also the related application performance metrics. UXM reports on backend transaction performance and network related metrics for these applications such as Microsoft Office 365, SharePoint Online, OneDrive, Skype for Business, Dynamics AX & CRM and SAP.
“UXM measures the real and synthetic user experience, desktop experience and application visibility in a single tool. Previously this would have required multiple tools at 10x the cost.”
Russell Luke, Managing Director, AP Ltd
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