User eXperience Monitor (UXM)

We work with UXM because of its unique ability to monitor and report on the availability and performance of virtually any application using any technology. Unlike other solutions that focus just on web applications UXM offers a complete view of your client device and all the applications, old and modern needed to get their work done.

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UXM changes the rules of front-end User eXperience Monitoring by being able to cope with applications and technologies that traditionally have been extremely expensive or impossible to track.

User eXperience Monitor provides real-time understanding of how your customers and users experience the many websites, enterprise applications, SaaS services, VDI technologies such as Citrix and even critical collaboration platforms such as Teams, Skype, and SharePoint needed to get things done.

"The true performance of an application is made totally transparent in real time through UXM. It presents performance data for all audiences, from dashboards and trends for executive management, down to individual transaction details for developers. UXM provides invaluable immediate evidence of whether a change has been effective in improving performance."
Chris Davis-Pipe

Group Vice President, IT
 - Crown Worldwide

Any web application

UXM provides the ability to monitor the full range of web-based applications and services including the latest dynamic Single-Page-Application (SPA) implementations.

Any rich-client or desktop application

UXM allows you to track key user journeys and transactions for any rich client or desktop application. UXM ensures you can support any bespoke or standard COTS application.

Any SaaS application

UXM can monitor third party applications such as Salesforce even without the ability to add monitoring code.

Office 365 monitoring

UXM can monitor the availability and performance of all Office 365 components including Word, Excel, PowerPoint, Outlook, OneDrive, OneNote and Teams.

SharePoint monitoring

UXM can monitor both SharePoint Online as well as traditional SharePoint On-premise implementations.

Microsoft Teams and Skype for Business monitoring

UXM supports cloud and desktop implementations, tracking the user experience of not just the web interface but the quality of all audio and video connections. UXM automatically applies Microsoft best practices, highlighting where and why audio and video connections fall outside of acceptable limits.

Microsoft CRM Dynamics and AX

UXM allows you to define and monitor your most important key user journeys.

Citrix monitoring

UXM combines Citrix server and network metrics with the performance of applications as experienced by each user, allowing you to track the quality of service being provided. UXM provides a detailed understanding of how well Citrix infrastructure is supporting your users, highlighting resource bottlenecks and any latency problems.  UXM shows a geographical picture of application performance by user, making it easy to show which users are suffering from a poor service and need help.

Windows Client monitoring

UXM allows you to deploy a lightweight agent onto each user device via Microsoft SCCM or similar. The UXM agent records both the health of the PC and the performance of any applications and services used by the user. UXM provides proactive insights into the health of all PCs and the speed of applications and services running on them. UXM can use its detailed knowledge of all the application software being used on each PC to provide usage information across an organisation.

Windows Server monitoring

UXM uses a lightweight agent to record key metrics such as CPU, memory and I/O.

SAP monitoring

UXM allows you to monitor SAP clients and the user experience of all your SAP users.

Splunk and SignalFx

UXM integrates with SignalFx to add real user monitoring, mobile application monitoring as well as robust synthetic transactions. UXM allows SignalFx users to continually track user experience and when any slowdowns occur simply click through to SignalFx where they can uncover which metrics and traces within their infrastructure, microservices, and applications that are causing the problem.

User experience matters
UXM helps multiple teams

How can we help you?

Whatever combination of application and technologies you would like to monitor, we would love to help you explore the possibilities and see how you can gain new insights.

Our approach is to provide just what you need in terms of software and services to ensure your customers and users receive the high-performance user experience needed to support the demands of your business.

We don’t provide ‘standard packages’ you have to choose from. We review your individual needs and help you decide what's right for your business.

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