AP helps ELEXON bring the power of AppDynamics to key BMRS application

Elexon Case Study

Challenge

Elexon needed to deliver proactive Service and System Management by identifying critical events and taking appropriate actions to avoid incidents. Enable faster restoration of service by quickly identifying the root cause, stopping problems in their tracks and reducing the Mean Time To Resolution (MTTR). Improve the quality of projects and new code releases by identifying potential issues during the development and test phases, to minimise cost and any potential impact on customers. Understand users’ experience of BMRS, how they interact with the service and, at the same time, address customers’ requests and feedback in the most responsive manner, facilitating a better end-to-end experience for current and future users of BMRS

Solution

To protect and optimise BMRS (Balancing Mechanism Reporting Service), ELEXON decided to purchase an Application Performance Management (APM) solution and worked with Application Performance Ltd (AP). An ELEXON project team was put together to define the key requirements, and AP recommended AppDynamics as the solution that best fit their needs. The project team was then tasked with running a proof-of-value (PoV) to demonstrate the benefits that could be achieved.

Results

Having completed a successful PoV, and demonstrated that all the key requirements were met, the project team recommended that AppDynamics should be chosen as the best way to address the agreed objectives. The project then entered the deployment phase with AP supporting and advising CGI, who is ELEXON’s Service Provider, in the rollout of any outstanding components. AppDynamics remains at the forefront of attention, and AP continues to assist with fine-tuning the monitoring