Desktop Experience Monitoring

See below how we can help monitor every users desktop device and the user experience it is delivering.

We can help customers continually monitor every user’s desktop or laptop devices and the user experience they deliver. Many organisations overlook user machines and focus their monitoring only on the servers and services running in their data centers. The user’s machine, however, is critical to the delivery of key business applications that users rely on to do their jobs.

It is not uncommon for end-users to be frustrated with IT services, but the IT department rarely knows about these frustrations because their server monitoring shows no problems. And despite reporting options, 90% of users don’t bother to call the service desk to report problems. Instead they complain to their peers and IT’s reputation suffers. We can help turn this around by providing complete visibility into every user’s desktop, every executable running, and every network end-point to which it is connected. Armed with this data, you can spot user problems and fix them quickly without waiting for tickets.

Windows Desktops and Laptop Performance

Windows desktop operating systems are used in the majority of organisations, so employees can interact with business critical applications. Often these applications are not monitored at all which means the crashes and slow downs aren’t know about unless a user phones the help desk. We can provide visibility into the performance, reliability and security of the executables and binaries running on end user devices.

User-centric views

Windows desktop operating systems are used in the majority of organisations around the world to allow employees to interact with business critical applications.

Faster Incident Resolution

Solve problems on the user’s device faster with tools that enable faster response times and incidence resolution.

See Impact of Change

Did a change negatively affect your end-users? If so, you likely don’t know, because instead of calling the service desk they complain to co-workers and business leaders. Know when a problem occurs and how it affects end users in real time.

Custom Dashboards

Communicate with efficient, aesthetically pleasing dashboards that consolidate and compare live and historical data.

Integrations

We offer integration with SCCM and LANDESK endpoint management for automated problem and incident remediation. You can also integrate with ServiceNow or Remedy Service desk solutions.

Real Time Insights

Windows desktop operating systems are used in the majority of organisations around the world to allow employees to interact with business critical applications. Often these applications are not monitored at all which means the crashes, slow downs aren’t know about unless a user phones the help desk. We can help you gain visibility into the performance, reliability and security of the executables and binaries running on end user devices.

Complete Visibility

Every binary installed on every machine. See every executable that runs and the network ports and destinations it connects to.

End Point Security

Every binary installed on every machine. See every executable that runs and the network ports and destinations it connects to.

End User Feedback

Every binary installed on every machine. See every executable that runs and the network ports and destinations it connects to.

Real Time Alerting

Get notified instantly about anomalies, and drill-down for informed response so you can act on these notifications rapidly.

Low Overhead Collection

Collector is an ultra-light driver-based technology to capture endpoint activity details, network connections, and web requests transparently in real-time from every user device. Patented technology offers remote and automated silent installations with a very low performance impact on local desktops (less than 0.015% CPU usage) while minimizing network traffic (between 0.1 and 0.3 kbps). It collects data for Windows and Mac OS.

For any type of performance issue, talk to the experts. You’re in good hands.