Make no mistake: service desk platforms support a critical endeavor. The important thing to keep in mind is that, even with this segmented supply chain, IT still remains the storefront for the rest of the business. Continue reading →

It is commonplace in our industry to refer to the applications and other functionality that IT delivers to users as “services.” We talk about the performance of the “IT services” to the desktop. We talk about the “service catalog” that … Continue reading →

With so much going to the cloud, the expectations, both for business users and executives, have changed completely. With SaaS, we can get new services up and running in days. IaaS resources are available on demand, this morning if need be. Our online collaboration is easy to setup and adapt, and it virtually always works the way we need it. Continue reading →

On premise and on demand, reducing the complexity of systems management is achievable with the right tools, knowledge and end-to-end visibility into your system. We polled our systems management experts to learn what opportunities exist for IT leaders to simplify … Continue reading →

Mobility is a hot topic for IT. With the proliferation of smartphones, everybody is trying to figure out what kind of applications they need to deliver in order to make knowledge workers more productive when they're away from their desks. Continue reading →

When moving vital applications and services to the cloud, you can realize a lot of significant benefits, including real cost savings, but your business can’t afford guesswork, uncertainty, or surprises when it comes to service levels. So how do you … Continue reading →

If you’ve been skeptical about the hype surrounding converged infrastructure, now might be a good time to take another look. Less than three years ago, Cisco Systems launched its Unified Computing System (UCS), the first release of a hardware platform … Continue reading →

IT departments deliver a variety of services to their organizations. While some of these services make sense to outsource to an MSP, others should stay in house. Some of the services IT delivers, like email, collaboration tools, and so on, are critical to the organization’s ongoing operations, but they’re not a competitive differentiator. Continue reading →

We’ve worked with many IT organizations that grapple with the question of centralizing versus decentralizing operations. Depending on organizational size and structure, appetite for risk and the strength and influence of the IT governance framework, rarely is the decision a … Continue reading →

It’s always been tough for IT organizations to find the right people with the right skills at the right time. It’s not just that the relentless pace of innovation is forcing IT to successfully find, recruit and engage professionals with … Continue reading →