Airlines Reporting Corporation (ARC) needed a unified tool to monitor and ensure performance of its critical ticketing and settlement systems, serving more than 18,000 accredited points of sale. The ability to scale and customize the solution was important, and the solution needed to accommodate a mixed Windows and Unix environment.

ARC selected NMS to monitor all of its core production systems, a few development systems, and the Web servers. The environment is mixed, consisting of Windows and Unix machines and an IBM mainframe. Features including alerts, probes, process management, server utilization and log files have been useful in maintaining high levels of performance and reliability.  Since implementing NMS, ARC has been able to reduce costs and eliminate the need for on-site consulting.

"We have great visibility with NMS and can view system performance metrics that help us determine the cause of issues or potential problems quickly," said Tarajos.

--Michael Tarajos, CAS Application Engineer for ARC's  Tampa Production Support team

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